Return Policy

A return authorization is required for any exchange or refund.

All orders from ZAPPITI CANADA are subject to our 30-day return policy if for any reason they are defective. After 30 days, your recourse is governed by the terms of the ZAPPITI CANADA warranty.  

A return authorization is required for any exchange or refund.  The return authorization process can be initiated by contacting IZAPPITI CANADA at  You will then be contacted by one of our representatives about your request, and additional return instructions may be required.  Any product returned to ZAPPITI CANADA without a return authorization is not eligible for a refund and will be returned to you at your expense.

Return authorizations are valid for 30 calendar days from the date issued. Returns that we receive after the expiration of the return period may be refused and returned. Products must be returned with all originally included packaging and accessories. If your return is not accepted we will notify you using the contact information you provided when you placed the order or any updated information you provided when obtaining your return authorization.

Return address:  
2869 Bloor Street West, Suite 252
Toronto, ON, M8X 1B3